Terms and Conditions

Welcome to Singh Farm Fresh. By subscribing to or using our services, you agree to the following:

1. Subscription Policy (Updated)

Effective From: [16/10/2025]

1. Monthly Billing Cycle:

   • All memberships are billed on a monthly basis, ending on the last day of every month (30th or 31st).

   • The next billing cycle always starts on the 1st of the following month.
     
     

2. Mid-Month Subscriptions:

   • Members joining or renewing in the middle of a month will be billed only for the remaining days of that month.
     
     

3. Paused or Skipped Days:

   • If a member pauses or skips any delivery or service day within their billing cycle,
     the unused days’ value will be credited to their balance.

   • This credited amount will be adjusted or deducted from the next billing cycle’s total.
     
     

4. Renewal Reminders:

   • Renewal notifications will be sent 1or 2 days before the membership end date.
     
     

5. First Month Offer (if applicable):

   • The first month’s delivery remains completely free as per the introductory offer policy.
     
     

2. Delivery Terms

•  Fixed Time Slots – All orders are delivered only within predefined slots (Morning 10–12 PM, Evening 5–6 PM).

•  Retail Order Delivery Charges – A flat fee of ₹10 per retail order applies.

•  Customer Availability – Customers must ensure they are available during the chosen slot.

•  Missed Deliveries – If the customer is unavailable to receive the order, Singh Farm Fresh will not be responsible for re-delivery or refund unless reported immediately and verified.
  
  

 Subscription Plans –

• First Month: Free delivery

• From Second Month: ₹4/day delivery charge

• Delivery charges may change in the future depending on fuel costs, delivery locations, or additional services.
  
  

Enterprise / Bulk Orders – A nominal delivery fee may apply depending on distance and order size.

3. Refunds & Cancellations

• Orders once prepaid are non-refundable.

• Delivery cancellation/postpone should be requested 24 hours in advance.

4. Enterprise Orders

• Enterprise bulk inquiries are custom-priced and require confirmation via formal email or WhatsApp.
  
  

5. Privacy

• We collect only necessary information to process your orders and never share it with third parties.
  
  

6. Force Majeure & Discretionary Service Interruption

• Singh Farm Fresh shall not be held liable for delays or failure in service arising from circumstances beyond our control, including but not limited to natural disasters, war, lockdowns, or government-imposed restrictions.

• In cases where customers voluntarily request an interruption in service (e.g., travel or medical needs), such requests may be accommodated at our discretion if informed in advance. Refunds will not be issued for the paused period, but services will resume as per the agreed conditions.
  
  

7. Changes to Terms

• We may update these terms periodically. Continued use implies acceptance of the updated terms.
  
  

For questions, reach us at singhfarmfresh@gmail.com or WhatsApp @ +91-8923797095.